Terms & Conditions

1. Introduction

Welcome to Mutoli! These terms and conditions ("Terms") govern your use of our website (mutoli.tech) and the purchase of our natural honey products. By accessing our website or placing an order, you agree to be bound by these Terms.

2. Company Information

Business Name: Mutoli
Contact Email: akshitkamboz13@gmail.com
WhatsApp: +91 88130 17827
Website: mutoli.tech

3. Product Information

Mutoli specializes in pure, natural honey products designed for fitness enthusiasts and athletes. Our products include:

• 250g Honey Jar - ₹120 + shipping
• 50g × 4 Pouch Combo - ₹150 + shipping
• 6g × 30 Sachets Set - ₹140 + shipping

All products are 100% pure honey with no artificial additives, chemicals, or preservatives.

4. Pre-Order Terms

Currently, Mutoli operates on a pre-order basis:

• Orders are accepted through our Google Form after UPI payment
• Payment must be made to UPI ID: mutoli@ptyes
• Limited stock of 100 units for the first batch
• Expected delivery within 2-3 months from order confirmation

5. Payment Terms

• Payment is required in advance via UPI transfer
• UPI ID: mutoli@ptyes
• Order confirmation requires completed Google Form with transaction details
• Prices include product cost; shipping charges are additional
• All payments are in Indian Rupees (INR)

6. Delivery & Shipping

• Delivery within India only
• Estimated delivery: 2-3 months from order confirmation
• Shipping charges calculated based on delivery location
• We will provide tracking information once products are dispatched
• Risk of loss transfers to customer upon delivery

7. Quality Guarantee

We guarantee that our honey products are:

• 100% pure and natural
• Free from artificial additives and chemicals
• Sourced from trusted, sustainable suppliers
• Laboratory tested for purity and quality

8. Refund & Return Policy

Launch Guarantee: If we fail to launch or deliver products within 2-3 months from the order date, we guarantee a full refund plus an additional ₹10 as compensation, transferred directly to the same UPI ID used for payment.

Product Returns:

• Returns accepted within 7 days of delivery
• Products must be unopened and in original condition
• Customer responsible for return shipping costs
• Refund processed within 5-7 business days after return verification

Damaged Products:

• Report damaged products within 24 hours of delivery
• Provide photos of damaged packaging/product
• Free replacement or full refund provided

9. Health & Safety

• Our honey is natural and generally safe for consumption
• Not recommended for children under 1 year of age
• Consult healthcare provider if you have allergies to bee products
• Store in cool, dry place away from direct sunlight
• We are not responsible for allergic reactions or health issues

10. Intellectual Property

All content on mutoli.tech, including text, images, logos, and design, is owned by Mutoli and protected by copyright laws. Unauthorized use is prohibited.

11. Privacy Policy

We collect and use personal information only for order processing and customer communication. We do not share customer data with third parties except as necessary for order fulfillment.

12. Limitation of Liability

Mutoli's liability is limited to the purchase price of the products. We are not liable for indirect, incidental, or consequential damages arising from product use.

13. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our control, including natural disasters, government actions, or supply chain disruptions.

14. Dispute Resolution

Any disputes will be resolved through:

• Direct communication via email or WhatsApp
• Mediation if direct resolution fails
• Jurisdiction: Local courts in India

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of modified terms.

16. Contact Information

For questions about these Terms, contact us:

• Email: akshitkamboz13@gmail.com
• WhatsApp: +91 88130 17827
• Website: mutoli.tech