Refund Policy
Last updated: August 31, 2025
Launch Guarantee
100% Refund + ₹10 Bonus Guarantee
If we fail to launch or deliver your Mutoli products within 2-3 months from your order date, we guarantee a full refund plus an additional ₹10 compensation, transferred directly to the same UPI ID you used for payment.
Refund Timeline
Order Placed
Your order is confirmed with payment and form submission
2-3 Months
Expected delivery window for all pre-orders
Auto Refund
Automatic refund + ₹10 if we miss delivery deadline
When You Can Get a Refund
Launch Delay
If we fail to deliver within 2-3 months: Full refund + ₹10 bonus
Damaged Products
Products damaged during shipping: Full refund or free replacement
Quality Issues
Products not meeting our quality standards: Full refund
Unopened Returns
Unopened products returned within 7 days: Full refund (customer pays return shipping)
How to Request a Refund
Contact Methods
- Email: akshitkamboz13@gmail.com
- WhatsApp: +91 88130 17827
Required Information
- • Order confirmation details
- • UPI transaction ID
- • Reason for refund request
- • Photos (if product damage)
Refund Processing Time
Automatic Refunds
For launch delays (2-3 month deadline missed):
- • Processed within 24-48 hours
- • Sent to original UPI ID
- • Includes ₹10 compensation
- • Email confirmation sent
Manual Refunds
For other refund requests:
- • Review within 24 hours
- • Processing: 3-5 business days
- • UPI transfer: 1-2 business days
- • Total time: 5-7 business days
Non-Refundable Situations
- Products that have been opened and consumed
- Returns requested after 7 days of delivery
- Damage caused by customer mishandling or storage
- Allergic reactions (customers should check ingredients)
Need Help with a Refund?
Our team is here to help! Contact us immediately if you have any issues with your order.